Yesterday I ate something which clearly has not shown up but cross reacts with something. I would like to feedback to you that you should know what cross reacts with what and then be able to advise your customers, accordingly. I still don't know everything that I am intolerant too and this list could just keep growing and growing. Genova diagnostics you have taken £490 of my money to then come back to me and tell me to work out what is actually causing me the issues. I was advised that this is because of cross reactivity and that I need to go away and work out what cross reacts with the items which have showed up on my test. I had the opportunity to speak with someone from genova diagnostics and to ask them how come items have showed up which I had 100% not eaten. Items showed up on my food intolerance tests which I have not been eating. I am trying to call genova diagnostics to explain that I feel like I have been mugged off but the calls keep kicking me out after being on hold for 4 or 5 minutes with a message saying they are having a technical problem and to try calling later. So, I have paid £490 for a food intolerance test which has left me feeling overwhelmed and with yet more questions than answers. Will be looking elsewhere for my health tests going forward, I can no longer support or recommend Genova based on this experience. I also note that they have not bothered to claim this review page, which speaks volumes about the company. However, failing to perform the same test twice is no longer an accident, but indicative of serious internal failures. I was quite happy to accept that accidents happen the first time. Many apologies and excuses and an offer to pay for the return postage again, but at this point, I would expect to be offered a discount considering they have had my money since March of this year and have twice failed to perform the service paid for. Reached out and was told that Genova had failed to appropriately fill out the test requisition forms. Received “new” test results 30 August 2023, and again they failed to perform the missing part of my test. Having already paid for this testing, I acquiesced to the offer to send a new test and was happy enough that they offered to pay for my return postage. On 12 June 2023, I received my test results with the caveat that due a lab failure, all of my test results could not be processed and I was asked if I would like to retest. Admittedly, I did not return the test samples immediately because I’m unwell and have to prepare myself to make the changes to my diet and supplements that the test demands. You would think Genova would be embarrassed to keep having various "business managers" respond on this site to the exact same complaint about fraudulent billing- over and over, year after year- with the same canned lines and hollow "apologies," all the while actually blaming the customer and taking no responsibility for their CLEARLY fraudulent practices- and continuing them, cheating more sick people just so they can pay their already wealthy executives and shareholders even more money. Anyone associated with this company should be ashamed. This sort of rampant greed and complete lack of ethical or moral standards is rotting our country. Clearly they have not changed their practices and are preying on people who are unwell, quoting them one price and then billing them and their insurance, creating a huge hassle and expense. This can't possibly be legal.oh yeah, it's not, which is why Genova just paid $43 Million dollars in a class action lawsuit in 2020 for overbilling medicare/medicaid for unnecessary tests. You can't quote a customer a set amount for a service, then tell them their insurance may cover a portion of that amount (if they also pay up front, which NO legit company asks you to do, btw, but you don't question these things when you have stool samples that must be sent out THAT DAY, and you're obviously not well or wouldn't be doing this in the first place)- then BILL their insurance an amount FOUR TIMES the originally quoted amount, AND THEN go back and make the customer pay the rest of the originally quoted amount plus whatever their insurance company then bills them for the fraud they have perpetrated on them. Genova did to me what they apparently did to countless other customers: they railroad you into paying an upfront cash payment directly to them, even though you're providing your insurance information for billing then they bill your insurance 4 times the amount you have been quoted (I was quoted $445 for a GI effects comprehensive profile test paid $179 up front, and just received another bill from them for $279- in addition to billing my insurance $1845 for the same test- which they are now billing me, since they are apparently out of network). This company has clearly fraudulent billing practices.
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